Refund Policy

Overview

At JmIsJustMe we do things differently because real music deserves a real commitment to quality. We operate on a made to order fulfillment model meaning every item — merch, vinyl and CDs — is produced specifically for you at the time of your order. This allows us to keep costs low, quality high and pass the best possible price directly to you.

Our 100% Satisfaction Guarantee

We stand behind every single item we ship. If your order arrives damaged, defective or in less than perfect condition we will make it right immediately — no questions asked. Simply contact us through the contact page with your order number and a photo of the item and we will issue a full replacement or complete refund right away.

When Refunds & Replacements Apply

  • Item arrives damaged or defective

  • Item is incorrect or missing from your order

  • Item does not match what was ordered

When Refunds Do Not Apply

  • Change of mind after order has been placed

  • Incorrect shipping address entered at checkout

  • Orders already in production or fulfilled

  • Normal variation in color or sizing due to on demand production

Returns Process

Because every item is made specifically for you we are unable to accept returns or exchanges outside of the situations listed above. If your item qualifies for a return we will provide you with a prepaid return shipping label and full instructions on where to send your item.

Vinyl & CD Orders

All vinyl records and CDs are pressed and produced on demand exclusively for you. We partner with the highest quality fulfillment partners to ensure every record and CD meets our standard before it reaches your hands. Refunds and replacements on vinyl and CD orders are available only in the situations listed above.

Processing Time for Refunds

Once your return or refund request has been approved please allow 5 — 7 business days for your refund to be processed and reflected in your original payment method.

Contact Us

For all refund and return inquiries please reach out through the contact page at JmIsJustMe.com. Include your order number and photos of any damaged or incorrect items for the fastest resolution. Please allow 1 — 3 business days for a response.

We are grateful for every order and every bit of support. This music and this movement would not exist without you.